L'office de tourisme Communautaire du VallespirL'office de tourisme Communautaire du Vallespir
This category I Tourist Office, being part of the network Office de Tourisme de France undertakes :
- To make available a reception area and an information facility which are easily accessible
- To facilitate your enquiries
- To provide seating
- To dispense free information on local tourist attractions
- To display opening and closing times in at least two foreign languages
- To provide free WIFI access
- To remain open at least 305 days per year, Saturdays and Sundays included, during the tourist season as well as events, festivals etc…
- To answer your letters throughout the year
- To maintain a permanent reception service manned by staff speaking at least two foreign languages
- To provide printed tourist maps, plans and guide
- To allow access to our three-language internet site specifically adapted to giving advice based on existing information
- To publish, in addition, printed tourist information translated into at least two relevant languages i.e. :
- classified tourist accommodation consisting of at least the name of the establishment, the postal address, the telephone numbers, the level of classification
- historic buildings, ancient monuments, cultural, natural or leisure activity sites consisting of current tariffs and charges, public opening times, internet site details and postal and telephone information, events, activities and entertainments, emergency telephone numbers.
- To bring all tourist information up to date annually.
- To post emergency phone numbers visibly outside the office.
- To present to all clients every proposal relevant to the area of activity undertaken by the Tourist Office.
- To allow access to information concerning classified accommodation.
- To deal with all claims and complaints and assess the clients’ degree of satisfaction.
- To offer a tourist information service which includes the latest information technology in communication (social networks, cell phones, GPS).
- To respect the of the brand mark Qualité Tourisme.
- To make available an expert advisor concerning holidays.
- To guarantee that all information concerning local tourist products is reliable and up to date
Our commitments :
- Make available a reception area and an information area that is easily accessible.
- Facilitate your steps.
- Offer you furniture to sit down
- To inform you freely about the local tourist offer.
- Offer you free access to the Wifi
- Post and broadcast opening periods in at least two foreign languages.
- Be open at least 240 days a year on Saturdays and Sundays included during tourist period or animation period.
- Answer all year round to your mails.
- Ensure a permanent reception service by staff practicing at least two foreign languages.
- Ensure the provision of tourist maps, maps and tourist guides in paper form.
- Give access to his trilingual website
- Give tourist information (print and web) translated into at least two foreign languages:
- Update annually its tourist information.
- Show outside emergency phone numbers.
- Present the entire qualified offer of its area of intervention for all clienteles.
- Process your claims and measure your satisfaction.
- Respect a quality approach.
- Put at your disposal a stay advisor.
- Guarantee the reliability and timeliness of the information on the local tourist offer.
The Tourist Office has obtained the
Tourism Quality Label Occitania South of France
Certification at the regional and national level, whose main objective is your satisfaction !
It is the first device of France recognized by the Tourism State brand, guaranteeing the quality of the reception and the services of tourism professionals. It thus obeys the same requirements as the national mark.
Quality benefits, tested, approved and certified
Infrastructure to equipment, via the quality of the reception and service, it is more than 200 criteria that have been evaluated by a professional auditor. Sanitary criteria have also been added to the list to ensure optimal security.
A committed staff
The quality approach, it is above all good practices adopted by the entire team of our structure, in order to better identify your expectations to satisfy them. All staff are involved and engaged in this approach so as to offer you the best possible quality!
Not uniform!
With this label, we put each forefront of our peculiarities to make you live unique experiences. We wish to preserve this diversity offered by Occitania, this region full of beautiful discoveries!
You are an actor of our quality approach
Customer listening is our priority: we take into account all your opinions, whether positive or negative. Thus, we are constantly working on our ways of improvement and we adapt to best meet your needs.
Cycling lovers? Welcome to the Boulou !
Accueil Vélo is a national brand that guarantees a welcome and quality services along the cycling routes for roaming cyclists. This brand commits professionals to offer a welcome and services adapted to cycling tourists. It allows cycling tourists to identify institutions and locations adapted to the practice of cycling tourism, and enjoying appropriate welcoming and services. Bicycle tourists are more and more numerous, especially on the designed cycling itineraries
This brand is set up under the auspices of France Bike tourism by local tourist organizations (ATD 66) to book the best reception for cyclists everywhere in France. As a bicycle destination par excellence and tourist office labeled, we offer a list of accommodation and restaurants that are likely to welcome you at best during your cyclosport stay, but also a welcome that is specially dedicated to download here.
The Tourist Office holds the Tourisme & Handicap (National PMR) Brand for the four types of disabilities (motor, hearing, visual & mental).
The various arrangements put in place :
Physical disability :
- Drop-off located just in front of the entrance (2 places)
- Public adapted car park space located 50m from the entrance (adress : 2 Place de l’Ancienne Mairie 66160 Le Boulou)
- Call bell at the entrance to open the door
- Adapted reception desk with a low counter
- Accessible reception area and shop
- Accessible WC
- Provision of wheelchairs
- Gentle slope for access to the reception entrance
Hearing disability :
- Portable sound amplifier with T position (magnetic loop) available at reception or during a guided tour
- 3D room equipped T
Visual impairment :
- A brochure presenting the destination in large print and in Braille is available at the tourist office (FR only for now)
- Awakening and vigilance band
- Audio presentation / MP3 podcast available (FR only for now)
Mental handicap :
- Classified documentation by theme with regulatory pictograms
- Identified reception areas & directions
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